Videotron partners with Lexop to enhance Customer Experience


Lexop is announcing the integration of its solution within the customer-accounts department of Videotron. This marks the first time a subsidiary of Montreal based Quebecor partners with an early stage startup, reinforcing their position to work closely with the local technology community. Both Quebecor and Videotron are founding sponsors of the Notman House project.

Through the partnership with Videotron, Lexop is officially launching its new electronic communication solution which aims to improve how companies collect payments from their customers. The solution will allow Videotron to reach clients electronically in a more effective manner, track their interactions in real-time, and provide them with an online alternative to pay off their outstanding balances.

The account collection industry has historically relied on traditional means of communication such as phone, courier, and registered mail. Lexop’s software offers an electronic alternative to these traditional methods, combining the simplicity of regular email without losing the reliability and traceability of personal delivery.

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“ This announcement demonstrates the importance of customer experience for Videotron, and our commitment to distinguish ourselves through the adoption of cutting-edge technologies, right down to our collection tools, said Antoinette Noviello, Vice President and Corporate Controller at Videotron. The success of this project is the result of teamwork between a startup and a large company. Videotron is very proud to have contributed to the creation of value for Lexop, a young local company, by allowing it to add a new business niche to its service portfolio. ”

“ We are pleased to become a technological partner for Videotron. Their interest for innovation is remarkable, and, despite their impressive size, the company has shown the utmost agility in the way it successfully conducted this pilot project. We are very proud that Videotron uses our software to offer a pioneering and high-quality service to its customers. This represents a tremendous vote of confidence in Lexop’s value proposition,” added Amir Tajkarimi, CEO & Co-founder of Lexop.

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