Bilingual Customer Champion


On our high-performance team, you’ll collaborate and hustle with fellow team members to deliver world-class experiences to our customers. This role is integral in Bambora’s goal to become the most customer-centric payments company in the world.

As our bilingual Customer Champion, you’ll be physically located in Montreal, but work as a remote member of our Victoria team. You will need to be able to train in Victoria!

Skills:
You get things done – aka you know how to hustle – and hustle often (even against odds).
You’re obsessed with learning and have a growth mindset. Your friends refer to you as “the curious one.”
You have a high level of empathy – you reflect on situations and try to understand why people do what they do.
To you, the glass is always full. Always.
You love helping people, and you love talking to people.
You’re brilliant in your own way because ‘You’re oddly human’. (And yes, you’ll have a chance to share your definition of brilliance when we meet.)

What you will learn:
We’re obsessed with learning and growth. You’ll develop a mindset, skills and network that will power you to the next level of your career.
We have a strong bias to internal promotion – and a clear path for you to advance internally, both in our Customer Experience team and with our other teams (product, development, marketing… you decide). We are all about personal development, we all rise together.

You’ll also learn…
How to be a valuable member of a high-performance team.
How to use agile methodologies to get the right things done faster.
How to write – and communicate – clearly, persuasively and with a voice that resonates.
How to cultivate a practice to reduce stress and “be you” in fast-paced environments.

Activities include:
You make all customers happy, which means answering their questions through the phone, email and chat, with the best aspects of your personality. If you don’t like being on the phone, you won’t be happy here.
As part of a high-performance team, you’ll be empowered to organize your daily work.
You’ll participate in daily stand-ups, where we discuss updates (ex product launches), blockers, projects and set the tone for the day.
You’ll do weekly reflections on what worked, what didn’t and how you can do better. Yes, we’re obsessed with learning, and constantly reflect on how we can grow.
You’ll also work as a team to provide proactive experiences – you regularly make suggestions and implement these suggestions to make all customers happy.
You’ll work in a noisy, busy, fabulously high-energy environment. Think closer to the classic stockroom floor than a library. Yes, we have headphones for those days when you need your zen – and if busy workplaces aren’t your jam, we aren’t your peanut butter.

Experience needed:
We hire based on mindset, not experience. If you’re someone who has these skills, we want to meet you!
We are looking for bilingual (French/English) speakers to join our team in the Zoo! Fluency in French is a must.
You’ll need to be able to train in our Victoria office, but be located in Montreal.
Tell us a recent example of how you wowed someone or made something happen against odds!!

Who we are:
The payment market is rapidly changing, and Bambora is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and mid-sized merchants whether that business is in-store, online or in-app. In July 2017, we became part of Ingenico Group, one of the world’s largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide.

In North America we are globally-minded with a start-up atmosphere. You will experience this in your every-day life as a Bamborian.

To apply for this job please visit the following URL: http://career.bambora.com/jobs/170391-bilingual-customer-champion →