Hamilton’s RAMcare selects IIT’s Reacts program to virtually care for marginalized patients

Awareness of virtual healthcare options and HealthTech applications continues to grow across Canada, and many of those solutions continue to originate in Montreal. Dialoguewhich raised a $4 million seed round last May, joined up with national insurance provider Great-West Life in November to pilot bilingual virtual healthcare in Quebec and Ontario. AkioSoft launched Akioclinic, its new virtual health care clinic, in October.

And now Hamilton, Ontario’s Rapid Access Medical Care (RAMcare) announced today that it has selected Innovative Imaging Technologies’ (IIT) Reacts program to support its social initiative of delivering enhanced primary medical care to Canadians who typically struggle to receive it.

Founded by Ontario physicians, RAMcare is a program dedicated to eliminating barriers to high-level medical care. It uses emerging computer and network technologies to deliver accessible health care that meets or exceeds the standard of in-person medical consultations. RAMcare also provides access to comprehensive medical care in retirement communities, helping to alleviate the burdens of accessing care that exist within the senior population.

Montreal-based technology firm IIT is the creator of Reacts, an integrated and secure collaborative platform designed to suit the needs of both healthcare professionals and patients. Currently in use in 28 countries and across various medical disciplines, Reacts incorporates interactive features such as augmented reality (AR) for remote virtual guidance, supervision, and training. Applications range from secure messaging, remote wound care, tele-ultrasound, and teleconsultations, to interactive tele-surgical assistance and remote procedural supervision.

“To reach this marginalized health segment, we use virtual care technology that replicates an in-person encounter with a physician,” said Dr. Dennis DiValentino, president and co-founder of RAMcare. “Our mobile medical units deliver comprehensive consultations in real time and are equipped with otoscopes, stethoscopes, blood pressure cuffs and more. As patient-focused physicians, the Reacts platform fits our needs perfectly,” said Dr. DiValentino. “Other systems have been complicated to use and implement and not always reliable. Reacts’ versatility, quality, and reliability coupled with its flexibility and mobility allows us to go to the patients and deliver appropriate virtual care directly in their environment.”

RAMcare’s social telemedicine initiative is specifically aimed at delivering improved care to those with mental illness, addictions or immobility, or who otherwise have difficulty accessing a health care provider in person.

“We’re proud to partner with RAMcare to support their virtual health care programs. Accessibility is a key facet of the Canadian health care delivery system, and remote or marginalized patients are especially prone to falling through the cracks. Using virtual medicine to facilitate and improve delivery of care to these patients is a step forward,” said Dr. Yanick Beaulieu, president-founder of IIT and creator of Reacts.

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Both IIT and RAMcare have worked closely with Joule, a Canadian Medical Association company: it awarded RAMcare its first ever Social Innovation award as well as a $25,000 grant for its work delivering care to marginalized Canadians, and IIT/Reacts has teamed up with Joule to bring Reacts to CMA members all across Canada.

 RAMcare’s mobile telemedicine initiative is also deployed in collaboration with the Ontario Telemedicine Network (OTN) and with the Local Health Integration Networks (LHINs) of Ontario.


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